Help Center

collabz.ph is the Philippines' creator marketplace. It connects brands with Filipino content creators on Instagram, TikTok, and YouTube. Browse creators, buy content packages, run campaigns, and manage every collaboration in one place.

Visit the registration page and choose your role: Creator or Brand. Fill in your details and verify your email. You can also sign in with Google (creates a Creator account by default). Once registered, complete your profile checklist to unlock all features.

There are two roles: • Creator — Content creators who build a profile, link their socials, list fixed-price content packages, and accept orders from brands. • Brand — Businesses that browse creators, buy packages, and post campaigns.

Yes — collabz.ph is completely free right now. We're in beta, and every feature (creator profiles, packages, orders, messaging, and campaigns) is free for both creators and brands. Paid plans are planned for the future, but nothing is charged today. No cards, no tiers, no catches.

Go to Dashboard > Portfolio > Photos tab. Click "Upload Photos" and select your images (JPEG, PNG, or WebP, max 10MB each). Photos are automatically optimized, converted to WebP, and EXIF metadata is stripped for privacy.

Go to Dashboard > Portfolio or Dashboard > Profile. Use the profile photo upload widget to set your main profile image. This photo appears across the Platform — in search results, messages, and your public profile.

All EXIF metadata (GPS location, camera info, timestamps) is automatically stripped from uploaded images to protect your privacy. Only the image content is retained.

Browse creators on the Explore page or Top Creators. Visit a creator's profile, choose a content package, and place your order. The creator reviews and accepts, then produces the content.

Brands can post campaigns from Dashboard > Campaign > Create New Campaign. Include details like role, requirements, date, budget, and whether it's open to all creators. Campaign posting is free during beta.

Creators can browse campaigns from Dashboard > Campaign. Click on a campaign to view details and tap "Apply Now." You'll be notified of the outcome (shortlisted, selected, or rejected).

Yes, either party can cancel an order with a stated reason. Go to Dashboard > Orders, select the order, and click "Cancel." Note that cancellation counts are publicly visible on user profiles.

Nothing right now. collabz.ph is in beta and completely free for both creators and brands — no cards, no tiers, no charges. We plan to introduce optional paid plans in the future, and we'll announce pricing well in advance before anything changes.

Yes, we plan to offer optional paid plans in the future that unlock premium features. When that happens, the free tier will remain, and you'll always be able to keep using core features for free. Nothing is charged during beta.

When paid plans launch, we plan to accept GCash, Maya, Visa, and Mastercard through PayMongo, as well as PayPal for international payments, plus a manual proof-of-payment option. None of this is active yet — everything is free during beta.

Go to Dashboard > Settings > Verification. Take a live selfie and upload a valid government-issued ID. Our team reviews submissions within 24–48 hours. Once approved, you'll receive a verified badge on your profile.

Verified users get a trust badge on their profile, priority in search results, access to verified-only orders and campaigns, and higher visibility. Verification is free.

Common reasons: blurry selfie or ID photo, name mismatch between ID and account, expired ID, or ID not fully visible. You can resubmit after addressing the issue.

Brands can initiate conversations with creators, and creators can reply to messages they receive. Messaging is free for everyone during beta.

Access your messages from Dashboard > Messages or through the message icon in the navigation. You can view, reply, and delete messages. Messages support full conversation threads.

Templates control the visual design of your public Collabz Page. Creators can choose from 5 templates (Look, Hazze, Stylistic, Mona, Glamour). All templates are free.

Go to Dashboard > Template. Preview available templates and select one to apply. You can also customize text overlays, section titles, and hero image focal points from the Customize tab.

Visit the user's profile and click the "Report" button. Select the reason (harassment, fake profile, inappropriate content, etc.) and provide details. Our moderation team reviews all reports within 24 hours.

All data is encrypted in transit (HTTPS). Passwords are hashed with bcrypt. EXIF metadata is stripped from photos. KYC documents are deleted after verification. You can delete your account and all data at any time. We comply with the Philippine Data Privacy Act of 2012.

Go to Dashboard > Settings and scroll down to "Delete Account." This permanently removes your profile, portfolio, and personal data. Display names in existing reviews and messages are preserved as snapshots.

collabz.ph is a Progressive Web App (PWA). On iPhone: open Safari > tap Share > "Add to Home Screen." On Android: open Chrome > tap the menu > "Install app." Once installed, it works like a native app.

Allow notifications when prompted by the browser. Then go to Dashboard > Settings > Notification Preferences to configure which notification types you want. Check your browser/OS notification settings if issues persist.

Try: (1) Refresh the page, (2) Clear browser cache and cookies, (3) Try a different browser, (4) Disable browser extensions. If the issue persists, create a support ticket with the URL and error message.

No. collabz.ph is free during beta, so there's nothing to refund right now. Once optional paid plans launch, our Refund Policy will apply to those purchases — see the Refund Policy page for the details that will take effect then.

When paid plans are live, you'll be able to request a refund by creating a support ticket with the subject "Refund Request" including your payment date and method. Full eligibility rules are described in our Refund Policy.